My snapshot isn't updating

Last updated by isev support on June 13, 2017 14:39

The reasons your snapshot might not be updating are:

  1. No one else is online: your snapshot will only update if there is someone else in the team online.
  2. Your webcam is disabled: you will need to change your browser's settings and allow PukkaTeam to access your webcam.
  3. Your snapshot timer is set to manual: your snapshot will not update, unless you manually take one, click on the snapshot timer on your photo to change it.
  4. Windows PC's won't allow multiple sources to use the same webcam: Windows won't let a webcam be used simultaneously by other applications, you will either need to plug in another webcam, stop any other applications from using the webcam or find a service that lets you split the use of it.
  5. Make sure you have the latest version of flash installed: for Internet Explorer and Safari, you can only use PukkaTeam if you have the latest stable version of Adobe Flash installed.